Insurance Adjusters: Who They Are, What They Do, and How They Can Hurt Your Auto Accident Case

Attorneys are all too familiar with insurance adjusters. However, before I became a lawyer I had little understanding of what an adjuster was, or how they got their name. I therefore wrote this article to help car accident victims understand the role an adjuster plays in a case so that you can make informed decisions before talking with them or signing any forms.

What Does an Insurance Adjuster Do?

An insurance adjuster is the person who decides how much money to offer you. Because insurance companies maximize profit by paying out minimum amounts on claims, the adjuster’s job – from the start – is to make sure you get compensated as little as possible. If you have ever spoken to an adjuster, they may have used a kind tone. They might have said you they were going to help you. They may have even told you not to get a lawyer because the attorney would only take your money. In my experience, all of those statements are lies. The insurance adjuster is not your advocate. Furthermore, the main reason they do not want you to hire a lawyer is because represented people generally receive considerably more money than unrepresented people.

If you want a glimpse into the mind of an adjuster, consider the following story:

A bad wreck spun a car off the highway and down an embankment, where it crashed into a tree. The driver side door was crushed, and the injured driver went from earning a steady income and paying for his son’s college tuition to borrowing money from family in order to buy groceries.

When I told the insurance adjuster that the man’s well documented back pain was so severe that he could no longer sit in his furniture, but instead had to use a folding chair to watch TV and eat meals, the adjuster’s response was, “What do you want me to do, buy the guy a new folding chair?”

These people rarely understand you. They often look at you as nothing more than a claim number, and I doubt they will ever appreciate the lost quality of life you experience because of their insured’s wrongdoing. In sum, they are your adversary.

Speak to a Car Accident Lawyer Today

Insurance adjuster’s are well-trained, well-funded, and have a near endless supply of defense attorneys to choose from in their quest to beat you. While not every auto accident case needs a lawyer, if you have suffered real injuries due to another party’s negligence, I strongly encourage you to at least consult a lawyer prior to signing any forms, giving any statements, or taking on this adversary alone. To find out how I can help, call me today at 803-790-2800. 

Not ready to speak to an attorney yet? Download my free South Carolina Car Crash Guide or visit our auto accident practice area over page for more helpful information. 

Kenneth Berger
Columbia South Carolina attorney dedicated to securing justice by helping the truly injured